Last updated: March 20, 2026
You Were Held ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy describes what we collect, why we collect it, and how we protect it.
When you make a purchase, we collect your name, email address, and shipping address. This information is required to deliver your digital products, send your handwritten card, and communicate with you about your order.
If you subscribe to our email list, we collect your email address to send you the content you requested.
We use your information to deliver your purchased products, send your handwritten card, send remembrance emails if you purchased The Full Embrace tier, and respond to any questions or concerns you may have. We do not use your information for any other purpose.
All payments are processed securely through Stripe. We never see, store, or have access to your credit card number, security code, or full payment details. Stripe's privacy policy governs the handling of your payment information. You can review it at stripe.com/privacy.
We use a small number of trusted third-party services for payment processing, physical card fulfillment, and email delivery. Each of these services receives only the minimum information necessary to perform their function. We do not sell, rent, or share your personal information with anyone else.
Our website does not use tracking cookies or analytics software. Stripe may use cookies as part of the checkout process, which is governed by their own privacy policy.
We retain your information for as long as necessary to fulfill your order and any ongoing services (such as remembrance emails). If you would like your information deleted, email us and we will remove it within 30 days.
You have the right to request access to, correction of, or deletion of your personal information at any time. You may also unsubscribe from any emails by clicking the unsubscribe link at the bottom of any message.
Our products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.
If we make changes to this policy, we will update the date at the top of this page. We encourage you to review this page periodically.
If you have any questions about this privacy policy or how your information is handled, please contact us at hello@youwereheld.com.